Plumbing Reviews

Awoke to realize we had no hot water. Since the gas heater was 25y/o, figured, it was time to RIP. Phoned Tom Sondergeld Plumbing at my daughter’s suggestion at 7am. By 8:30a, a technician, Jack, arrived. By 11:30, old was removed, code upgrades for gas lines, and drainage were met, and new water heater retrieved, and installed. Voila! We were back in business. Guess where our stimulus money was spent?! Grateful for the fantastic, efficient, pleasant service rendered during quarantine! . Will definitely phone them for any future needs!

We purchased a new dishwasher and washing machine at Lowe's 3/21. When delivery came, found valves corroded, could not turn off. Never used plumbing, here 15 yrs. Justin came and gave us info. We also asked re the dishwasher so 1 trip could cover all possibilities. Justin said the washer valves were not leaking and in order to update would require major wall cutting much work. Upon cking under sink for turn off. It was tight so we said, fix, so no issues later. Justin was very direct in what steps we could take. Also advising what we needed to do. It was a very satisfying experience and we felt trust in the whole trip. Thanks for the response and customer service. I will refer people to this company because I feel we can trust and depend on Sondergeld. Thanks.

The office was extremely pleasant and kept me informed of the arrival of the plumber. The water heater was installed in a way that gave me more room in the laundry room and I never asked for it. And my house was as clean as when they found it. I would highly recommended Tom Sondergeld Plumbing for all your plumbing needs. Excellent job.

Showed up on time with every thing they needed to get the work done in a timley manner. Thanks again tom great to work with you agsin

TSP did an amazing and fast job working with us to complete a kitchen renovation for our Day Care! They were quick and efficient and communicated with us throughout the process. Would love to continue doing business with them in the future

Great friendly service.

I recently had the opportunity of utilizing Tom Sondergeld Plumbing at my personal home in St. Matthews, Ky. From the initial conversation with the Dispatcher(Brittney) then working with the Estimator/Mgr(Josh), finally onto the worker bee/plumber(Jacob) they all 3 were phenomenal! Kind, attentive, thorough, and after spending 5 hours working on the issue to get resolved, and expaining it to me Josh/Jacob got it squared away finally. Tom is my personal friend , and when I asked him about blessing my review before I sent - he said say what you think/feel ... good and/or bad. Great job, and I would easily recommend his company , and staff to any of my friends/family/clients! Great work Brittney, Josh & Jacob representing TS Plumbing! Rob Campbell

I recently used this company for repairs on my older home. I can’t say enough good things about these guys every contact from scheduling an estimate, the estimate, and repairs - EVERYONE I had contact with was wonderful, super nice and very experienced. I expected some issues to arise just from having an older home but they knew what to do and where to look for ‘those’ parts. I would recommend them highly and will use again and again. Special thanks to Josh-I hope your boss knows how great you and your team are!

They were able to send someone out same day I called! I explained to Josh the toilet issues ( waterline leaking from wall , something wrong inside tank) he looked at it and knew exactly how to fix. And he also installed my New kitchen faucet. Very nice polite person. Thanks Josh!

We had a Friday afternoon 5:00 p.m. plumbing disaster. Shower. toilets, and washer stopped draining. We called and Josh sent Keith right out to our house. In just 25 minutes he arrived, quickly diagnosed our problem and went to work. In under an hour the clog (which was outside our house) was removed and everything was working again! Weekend crisis averted! We did pay for overtime, but it was much less than the cost of a hotel on a weekend with the farm machinery show in town; and so much better than a weekend without plumbing. We will definitely be lifelong Sondergeld clients! Thanks Josh and Keith!

My sump pump in the basement was giving off an awful smell, along with bath water draining out into my backyard instead of through the sewer line. I had three different plumbing companies out to try and figure out what the problem was, and what needed to be done to fix it. Each one told me what they "thought" it might be, but couldn't give me a definitive answer. My neighbor recommended I call Tom Sondergeld plumbing. Tom came out and was able to diagnose the problem, as well as give me a price for the job right then and there. Two weeks later, two of his employees came out to my house and were able to fix it. The issue was a cracked cast iron pipe below the basement floor. One plumbing company told me I'd have to have all the plumbing re-ran and would be somewhere in the range of $2-$3000. That wasn't even the issue, and after it was all said and done it cost me less than $900. I am very impressed with this company, and would definitely recommend them to friends and family.

Very friendly and they do supreme work

We had a commercial water heater installed. They had a really big and inconvenient job with issues from flooding. No elevator, cramped workspace, a lot of stuff to move. I was impressed that the team was so nice and kept a great attitude through the entire day. My staff commented on it multiple times also. We’ve never had that experience with a vendor, it’s usually the opposite like we’re a big inconvenience in the face of an emergency. We were just really happy with it. Have been really solid so far.

My garbage disposal went bad and started leaking heavily under the sink. They were able to come out as soon as possible to get it replaced and the guys who came to fix it were very professional and quick to fix the problem! Highly recommend!

TSP Plumbing is amazing! I called them at 10am Saturday and they were at my house 30 minutes later. They were fast and professional! I highly recommend TSP 🙂

I was having some issues with my garbage disposal, and they were able to get in very quick, they were extremely professional and got right to work, the two men that came were in and out and everything worked perfectly after. Brittany, who helped on the phone was also extremely professional and was extremely attentive. Highly recommend !

We had a busted pipe. Leaked water all in the laundry room, under the walls and down through the basement ceiling. Did I mention this was Christmas Eve afternoon on the coldest weekend in my lifetime? I called Tom Sondergeld’s emergency line and Mike answered the call. He came right out and fixed us up! Very professional and efficient. He saved our Christmas weekend. Give him MVP and employee of the year!

Very clean, organized and professional staff

Great people 🙏 🌹 Brian showed up on time and did a great Job and was friendly.

Justin was the tech who came out and did a seamless job of replacing our kitchen faucet. It was straightforward, prompt, and we were pleased with the service provided.

TSP we're great people to work with. I had a leak in my line going to the house and had to turn water off at the meter every time we flushed or showered, what a pain. Even though it was New Years Eve, Jim and Darrell came out in the afternoon and dug that line up and repaired the leak. I had a great time with those two guys they were a lot of fun and I couldn't believe they would do that. I thought the price was reasonable too they kept me from having to manually shut off the water during that 4-day weekend and we really appreciate it. Our thanks to Jim, Darrell, Mark, Kim and everybody else I dealt with.

I highly recommend this place of business..we called and talked to Lisa who was very professional and nice and gave us a lot of help..the plumbers that showed up were very professional and did a beautiful job putting in an excess door..working on our walk in tub and putting in our new hot water tank..they did it in a timely manner the people are great to talk to and they cleaned up their mess..I love this place.

Very pleased to do business with Tom.

My wife and I are just completing a 2 year renovation on our Louisville home. During that period of time we have dealt with dozens of contractors and I recently realized that while I was quick to post negative reviews for the contractors we had problems with, I wasn't quite as diligent in recognizing those that met or exceeded our expectations. We had a bathroom added to our basement by Tom Sondergeld Plumbing. Their estimate was fair, they showed up when they said they would, and they did quality work. I would highly recommend them for any of your plumbing needs

I called this company out of desperation to help my mom who was in a REALLY bad spot to the point she wasn’t able to be in her home. Everyone else around us kept telling us it was a septic issue and quoted us $30K. Another plumber volunteered some effort and then disappeared. I finally called Josh and his crew came out to look at job. Everyone we encountered along the way was knowledgeable and took their time explaining everything to my family (ALL my family!) They were professional, personable, and kind to my mom throughout the whole process. They were able to fix 2 seriously clogged pipes, 1 spot located underground in the crawl space, and installed a new cleanout. They showed up on time and stayed till the job was done. It wasn’t a cheap repair but my mom is back in her home and it was penny’s compared to the stress & threat of 30K! That’s priceless. 🙌🏽🙌🏽🙌🏽