Justin showed up on time, was very professional and solved my problem quickly. The company is transparent and I knew exactly what he was doing at each step. Great local business. Highly recommended.
Response from the owner:Hi Conner, thanks so much for leaving a review! We appreciate your business and value your feedback.
We had a busted pipe. Leaked water all in the laundry room, under the walls and down through the basement ceiling. Did I mention this was Christmas Eve afternoon on the coldest weekend in my lifetime? I called Tom Sondergeld’s emergency line and Mike answered the call. He came right out and fixed us up! Very professional and efficient. He saved our Christmas weekend. Give him MVP and employee of the year!
Response from the owner:Thank you for your review, Alana!
We purchased a new dishwasher and washing machine at Lowe's 3/21. When delivery came, found valves corroded, could not turn off. Never used plumbing, here 15 yrs. Justin came and gave us info. We also asked re the dishwasher so 1 trip could cover all possibilities. Justin said the washer valves were not leaking and in order to update would require major wall cutting much work. Upon cking under sink for turn off. It was tight so we said, fix, so no issues later. Justin was very direct in what steps we could take. Also advising what we needed to do. It was a very satisfying experience and we felt trust in the whole trip. Thanks for the response and customer service. I will refer people to this company because I feel we can trust and depend on Sondergeld. Thanks.
Response from the owner:Hello and thank you for taking the time to share your detailed feedback! We are thrilled of the amazing things you shared about our team at Tom Sondergeld Plumbing and what we offer.
I was having some issues with my garbage disposal, and they were able to get in very quick, they were extremely professional and got right to work, the two men that came were in and out and everything worked perfectly after. Brittany, who helped on the phone was also extremely professional and was extremely attentive. Highly recommend !
Response from the owner:Thank you for your review, Angelyca!
Justin was the tech who came out and did a seamless job of replacing our kitchen faucet. It was straightforward, prompt, and we were pleased with the service provided.
Response from the owner:That is so amazing to hear, Mandy! Thank you so much for taking the time to share your feedback with our team at Tom Sondergeld Plumbing.
TSP did an amazing and fast job working with us to complete a kitchen renovation for our Day Care! They were quick and efficient and communicated with us throughout the process. Would love to continue doing business with them in the future
Response from the owner:Thank you so much for your kind words! We truly appreciate the opportunity to work with you on your day care’s kitchen renovation. Our team takes pride in providing fast, efficient service while keeping our customers informed every step of the way. We are grateful for your trust in TSP and look forward to working with you again on any future projects!
Awoke to realize we had no hot water. Since the gas heater was 25y/o, figured, it was time to RIP. Phoned Tom Sondergeld Plumbing at my daughter’s suggestion at 7am. By 8:30a, a technician, Jack, arrived. By 11:30, old was removed, code upgrades for gas lines, and drainage were met, and new water heater retrieved, and installed. Voila! We were back in business. Guess where our stimulus money was spent?! Grateful for the fantastic, efficient, pleasant service rendered during quarantine! . Will definitely phone them for any future needs!
After speaking on the phone, they gave me a rough idea of the cost. After coming out and talking to me and assessing the work, I was given an estimate. They then did the work in a very professional manner. I had all of my questions answered and am very happy that I chose Tom Sondergeld to replace my old water heater with a tankless system. Highly recommended for anybody needing plumbing work.
Response from the owner:Thank you for your five-star review, Robert. Our team at Tom Sondergeld Plumbing always strives for the highest standards. We are delighted we made your experience a positive one. Until next time, take care.
Great work, prompt service.
Response from the owner:We're happy to hear you had a great time with us at Tom Sondergeld Plumbing! Thanks for sharing your experience.
I recently used this company for repairs on my older home. I can’t say enough good things about these guys every contact from scheduling an estimate, the estimate, and repairs - EVERYONE I had contact with was wonderful, super nice and very experienced. I expected some issues to arise just from having an older home but they knew what to do and where to look for ‘those’ parts. I would recommend them highly and will use again and again. Special thanks to Josh-I hope your boss knows how great you and your team are!
Water line leak. Called TSP and they scheduled me immediately. MSD and LGE wanted them to wait another five days but TSP came anyway. They located the leak, dug to China with as little lawn disturbance as possible, repaired the line and kept me informed the whole time. Very professional. Mike Pich was the plumber on site. Good man.
Response from the owner:Thank you for your review and high praise, Paul! You were in great hands with Mike, and we're happy he got you taken care of.
We had a commercial water heater installed. They had a really big and inconvenient job with issues from flooding. No elevator, cramped workspace, a lot of stuff to move. I was impressed that the team was so nice and kept a great attitude through the entire day. My staff commented on it multiple times also. We’ve never had that experience with a vendor, it’s usually the opposite like we’re a big inconvenience in the face of an emergency. We were just really happy with it. Have been really solid so far.
TSP we're great people to work with. I had a leak in my line going to the house and had to turn water off at the meter every time we flushed or showered, what a pain. Even though it was New Years Eve, Jim and Darrell came out in the afternoon and dug that line up and repaired the leak. I had a great time with those two guys they were a lot of fun and I couldn't believe they would do that. I thought the price was reasonable too they kept me from having to manually shut off the water during that 4-day weekend and we really appreciate it. Our thanks to Jim, Darrell, Mark, Kim and everybody else I dealt with.
Response from the owner:Hey there! Thank you so much for taking the time to share your feedback with us. We truly appreciate any comments we receive. It's fantastic to know that you had a positive experience and we hope to serve any of your additional plumbing needs.
TSP Plumbing is amazing! I called them at 10am Saturday and they were at my house 30 minutes later. They were fast and professional! I highly recommend TSP 🙂
We had a leak in the expansion tank on the water heater which flooded the basement. After calling 7 other plumbers, they were the only company that answered their phone. They scheduled our service right away. The service men that came out were great! They were very efficient and professional. Because of this, we asked them to get us some quotes on other work we need to have done. We will only use Tom Sondergeld Plumbing as our plumber from now on.
Response from the owner:Thanks Karen for your five star review of Tom Sondergeld Plumbing. We appreciate you leaving your feedback and we look forward to serving you again!
Very friendly and they do supreme work
Very pleased to do business with Tom.
Response from the owner:Thank you for the 5-star feedback!
Adding a shampoo bowl to my existing bath and body shop is financially life changing for me, so choosing the right plumber mattered more than I can explain. Tom is my ex-husband and I usually keep my personal life personal, but when I decided to add my second business, I knew I couldn’t trust anyone else with something this important.
He understood exactly what I was looking for from day one, got my permits submitted quickly without wasting any time, and kept everything moving. His crew showed up on time every single day, worked their butts off, and literally wiped the floors as they backed out the door.
Some people may assume it was special treatment, but the crew had no idea we were family. That level of professionalism, pride, and work ethic is clearly just how they operate.
A+ service and absolutely 5 stars.
Response from the owner:Thank you so much for your incredibly kind words and for trusting TSP with such an important investment in your business. We know how much this addition means to you, and we were honored to help bring your vision to life.
We especially appreciate you recognizing the dedication and professionalism of our crew. We take great pride in treating every customer’s project with the same level of care, attention to detail, and respect—whether they’re family, friends, or first-time customers.
Congratulations on expanding your business! We are excited to see your continued success and are grateful to have been a part of this next chapter. Thank you again for the wonderful review and your trust in TSP!
Great people 🙏 🌹
Brian showed up on time and did a great Job and was friendly.
Response from the owner:We appreciate your business! Thank you for taking the time to leave us a review.
My wife and I are just completing a 2 year renovation on our Louisville home. During that period of time we have dealt with dozens of contractors and I recently realized that while I was quick to post negative reviews for the contractors we had problems with, I wasn't quite as diligent in recognizing those that met or exceeded our expectations. We had a bathroom added to our basement by Tom Sondergeld Plumbing. Their estimate was fair, they showed up when they said they would, and they did quality work. I would highly recommend them for any of your plumbing needs
Response from the owner:We really appreciate you taking the time to share your experience with us. Thank you!
My water heater was leaking and they came within a couple of hours, took the old one out & reinstalled the new one. Friendly, courteous, professional. I didn't have to be without hot water at all! Thanks guys!
Response from the owner:Thank you for taking the time to leave us a positive review! We're glad to hear that our team was able to respond quickly to your water heater issue. We appreciate your business!
We had a Friday afternoon 5:00 p.m. plumbing disaster. Shower. toilets, and washer stopped draining. We called and Josh sent Keith right out to our house. In just 25 minutes he arrived, quickly diagnosed our problem and went to work. In under an hour the clog (which was outside our house) was removed and everything was working again! Weekend crisis averted! We did pay for overtime, but it was much less than the cost of a hotel on a weekend with the farm machinery show in town; and so much better than a weekend without plumbing. We will definitely be lifelong Sondergeld clients! Thanks Josh and Keith!
Very clean, organized and professional staff
Response from the owner:Thank you, Terry!
Great friendly service.
The office was extremely pleasant and kept me informed of the arrival of the plumber. The water heater was installed in a way that gave me more room in the laundry room and I never asked for it. And my house was as clean as when they found it. I would highly recommended Tom Sondergeld Plumbing for all your plumbing needs. Excellent job.